thoughts, observations, and commentary from an entrepreneur / CEO / husband / dad / consumer / producer / fan / advisor / participant
20 Sep
Mike Wilbon wrote a column yesterday on Ed Hochuli’s blown call that cost San Diego the win in Denver last weekend. In it, he wrote:
But Hochuli did something I doubt most NFL players or coaches would do: He answered the e-mails personally. He didn’t forward them to his bosses in New York. He didn’t hide behind a professional spinmeister, didn’t look to hire a spokesperson, didn’t issue a terse “no comment” or try to pass the blame off on somebody else. Hochuli, in what has to have been his most difficult and perhaps even humiliating public moment, acted in as sportsmanlike a manner as is humanly possible.
It’s another example of sports providing good life lessons.
It’s also a good example of how a strategy to earn respect one person at a time can lead to a wave of respect all at once. I’ve never emailed Ed Hochuli in my life, but because he spent a few late nights this past week responding to people who did, and that grew into a story published in the Post, I now have a positive impression of what kind of person he is.
The key, though, is that there was no “strategy.” It was authentic. His NFL bosses even asked him to stop responding — but he knew that stepping up and answering these critics was the right thing to do. I never thought I’d say this about a part-time referee / full-time lawyer, but why can’t we all be more like Ed Hochuli?
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4 Responses for "Stepping Up When You Screw Up"
A very sincere and inspiration thing to do. You can’t get them all right after all.
How lovely to hear a reference to “the right thing to do”. It’s a concept that the world could use more of.
Well said Brian. When I read that he was responding to emails earlier this week I was dumbfounded. And even his response to the coach Norve Turner at the time of the play was very honest. Stand up people seem hard to find sometimes, but things like this give me reassurance in teaching the right values.
Exactly, I doubt a professionally dreamt up “reputation management campaign” would have included Ed responding personally to all emails, but yet that is the most effective action to take.
Sometimes it’s just about communicating honestly and directly. Fancy that.
Thanks for letting me know about this, I hadn’t heard about the stuff that happened after the bad call (which I did see live, and oh my).