thoughts, observations, and commentary from an entrepreneur / CEO / husband / dad / consumer / producer / fan / advisor / participant
15 Aug
I often talk about adding personality to your app, including turning negatives (like downtime) into semi-positives, as with the Flickr example. Here’s what Twitter looks like right now:

Maybe it’s because Twitter’s been down a bunch lately, or maybe it’s because I really don’t like cats, but when I saw this I thought “I’m really tired of this little trend.” I long for the good old days of not trying to be cute when you screw up. Just say “We’re down. We’re sorry. We’re working on it.”
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[…] purpose. Sites like Mixx and Twitter can afford to have amusing error pages because the state-of-mind of the user is rarely too […]
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