Comments on: Using Twitter for Customer Support Monitoring http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/ thoughts, observations, and commentary from an entrepreneur / CEO / husband / dad / consumer / producer / fan / advisor / participant Mon, 13 Oct 2008 20:02:51 +0000 http://wordpress.org/?v=2.2.1 By: Twitter – Micro-Blogging for the Enterprise? | ExecutiveBiz Blog http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-298 Twitter – Micro-Blogging for the Enterprise? | ExecutiveBiz Blog Wed, 05 Dec 2007 17:10:05 +0000 http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-298 [...] to notify their customers about product availability and flight deals. Viget Labs, a local company uses Twitter  internally to communicate among team members  and to share information. Twitter and the how [...] […] to notify their customers about product availability and flight deals. Viget Labs, a local company uses Twitter  internally to communicate among team members  and to share information. Twitter and the how […]

]]> By: Will http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-275 Will Mon, 03 Dec 2007 15:36:02 +0000 http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-275 Brian, Did not mind at all, thanks for the publicity :-). Will BTW, I am a little busy this weekend, but perhaps next ;-)? Brian,
Did not mind at all, thanks for the publicity :-).

Will
BTW, I am a little busy this weekend, but perhaps next ;-)?

]]> By: Peter Corbett http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-263 Peter Corbett Sun, 02 Dec 2007 21:54:37 +0000 http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-263 I agree that this is a smart way to listen to your customer base and respond rapidly. Loic Le Meur of Seesmic has been using twitter in much the same way. It might not be feasible to use Twitter as a customer service engine in the long run. A more interesting way of doing this is by using www.getstatisfaction.com. Peter I agree that this is a smart way to listen to your customer base and respond rapidly. Loic Le Meur of Seesmic has been using twitter in much the same way.

It might not be feasible to use Twitter as a customer service engine in the long run. A more interesting way of doing this is by using www.getstatisfaction.com.

Peter

]]> By: Brian Wynne Williams http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-218 Brian Wynne Williams Sat, 01 Dec 2007 03:56:27 +0000 http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-218 <p>@Will didn't think you'd mind ... me bragging about how responsive mixx is and all ... ;-)</p> <p>Love that twitter app concept. What are you doing this <a href="http://www.wynnewilliams.com/fresh-thoughts-on-startup-weekend/" rel="nofollow">weekend</a>?</p> @Will didn’t think you’d mind … me bragging about how responsive mixx is and all … ;-)

Love that twitter app concept. What are you doing this weekend?

]]> By: SMC-DC Recap » The Buzz Bin http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-212 SMC-DC Recap » The Buzz Bin Fri, 30 Nov 2007 21:35:10 +0000 http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-212 [...] Williams of Viget posts his thoughts on Twitter and how it created a conversation about an issue with [...] […] Williams of Viget posts his thoughts on Twitter and how it created a conversation about an issue with […]

]]> By: Will http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-211 Will Fri, 30 Nov 2007 21:31:52 +0000 http://www.wynnewilliams.com/using-twitter-for-customer-support-monitoring/#comment-211 Brian, Glad you took the liberty of posting my D message to you for the whole world to see ;-). In all seriousness, I think you are touching on something important here and I think it is the next wave of use for Twitter. Perhaps a last minute restaurant app built on top of the Twitter API would be a good start ;-). W Brian,
Glad you took the liberty of posting my D message to you for the whole world to see ;-).

In all seriousness, I think you are touching on something important here and I think it is the next wave of use for Twitter. Perhaps a last minute restaurant app built on top of the Twitter API would be a good start ;-).

W

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